topic Re: Usage in Get Support

Usage

FTT — Tue, 06 Jun 2023 19:11:13 GMT

I am the owner of the account but it is my child's cel phone. She says that her data is not working, even a few days after her new monthly data was allotted.

Re: Usage

softech — Tue, 06 Jun 2023 19:14:06 GMT

@FTT kids these days can burn data quick

what plan does she have? how much data on the plan?

did you login to her My Account and confirm if she has any data left? Please login using Incgonito mode to avoid reading old cached info

Re: Usage

Handy1 — Tue, 06 Jun 2023 19:35:07 GMT

@FTT Try this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Usage

esjliv — Tue, 06 Jun 2023 20:38:39 GMT

@FTT - if after you check My Account and there is still data showing left, then check the settings of her phone to see if there is a data limiter set on it. This will prevent data from being used after it reaches a certain limit. If you find this is on, adjust it or turn it off.

fyi, you can also check how much data is left on her account by calling 611 from her device. This will include any data balances remaining from the plan and data addons.