topic Re: How to get refund for wrong add-ons? in Get Support

How to get refund for wrong add-ons?

ujassa10 — Wed, 05 Jan 2022 11:34:24 GMT

Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.

Thank You

Re: How to get refund for wrong add-ons?

will13am — Thu, 22 Aug 2019 13:58:20 GMT

@ujassa10, generally per terms of service, there are no refunds. However, Public Mobile is known to be generous for situations such as this. You will need to contact the moderator team to receive a credit back. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: How to get refund for wrong add-ons?

Anonymous — Thu, 22 Aug 2019 14:02:51 GMT

@ujassa10 wrote:
Hi I added mistakenly US Roaming - 1 GB Data (10-day) rather then adding 1GB Add-on. Is there any chance I would get refund for this mistakenly added add-on.
Thank You

Did you possibly only add the money thinking you had purchased it? Does at least the amount still show in your Available Funds? Or do you see the add-on down in the data & add-ons area of your overview page?

Re: How to get refund for wrong add-ons?

amgadserour09 — Tue, 06 Jun 2023 18:55:10 GMT

Hi, the link is not working. I, too, added a US unlimited talk and text by mistake. Can you help me?

Re: How to get refund for wrong add-ons?

softech — Tue, 06 Jun 2023 19:07:27 GMT

@amgadserour09 please message support directly with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there