topic Re: Texts in Get Support

Texts

maryheavyn — Tue, 06 Jun 2023 17:48:36 GMT

When I try to send a text,it won't allow me to.It say it will be sent when services is available.???? What in earth is this,my bill paid,I don't have proxy numbers set can you help please

Re: Texts

softech — Tue, 06 Jun 2023 17:50:34 GMT

@maryheavyn

Was 'text" ever work on your phone/account before?

are you sending text or iMessage/RCS? what colour is that?

if it is iMessage/RCS, please turn on your Mobile Data

if it is true text, try to click Reset All networks and see if it helps

Re: Texts

pmbc — Tue, 06 Jun 2023 17:51:13 GMT

@maryheavyn are you able to receive text? Are you able to send to some numbers and not just this one? Is it within Canada or international?

Re: Texts

Meow — Tue, 06 Jun 2023 18:16:48 GMT

Do you use Native SMS app (came with your phone's OS) or third party app?

Re: Texts

dust2dust — Tue, 06 Jun 2023 21:27:45 GMT

Are you in Canada?

Re: Texts

esjliv — Tue, 06 Jun 2023 21:38:19 GMT

@maryheavyn - sound like a network/connection issue.

Try:

restarting your phone
toggle into then out of airplane mode
perform a reset of the device's network settings
Remove your SIM card, then gently reinsert it.
If still issue, try your SIM into another phone to see if services work

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Texts

maryheavyn — Sun, 30 Jul 2023 21:17:00 GMT

Yes, Ontario Canada

Re: Texts

dust2dust — Sun, 30 Jul 2023 21:18:25 GMT

nvm You have said it's working now. All good.

Re: Texts

maryheavyn — Sun, 30 Jul 2023 21:18:39 GMT

I'm not tech savvy so not sure,I would like the Proxy settings please as Walmart never gave me them

Re: Texts

maryheavyn — Sun, 30 Jul 2023 21:19:33 GMT

It's working again but thank you for help