topic Missing SIM Card Order in Get Support

Missing SIM Card Order

AGF — Tue, 06 Jun 2023 18:22:32 GMT

I ordered a SIM card back on May 17th however it has not shown up yet. Is this common? Is it lost? There was no tracking number on the order either.

Re: Missing SIM Card Order

softech — Tue, 06 Jun 2023 18:15:07 GMT

@AGF

Sim card delivery from PM online could be as many as 3 weeks without tracking

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please message them directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Missing SIM Card Order

Handy1 — Tue, 06 Jun 2023 18:15:40 GMT

@AGF

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Missing SIM Card Order

Meow — Tue, 06 Jun 2023 18:15:47 GMT

Yes, delays receiving SIM from PM are very common. Cards should arrive within 5-10 business days even though some experience way longer delivery time (and some do not receive it at all 😞 ).

Re: Missing SIM Card Order

pmbc — Tue, 06 Jun 2023 18:18:07 GMT

@AGF Contact CS Agent and they'll be able to verify and resend if necessary. Contact them here,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing SIM Card Order

AGF — Tue, 06 Jun 2023 18:25:49 GMT

Many thanks for all the replies; I'll reach out and see what PM support says.