topic Re: Double charged in Get Support

Double charged

Creynolds19 — Tue, 06 Jun 2023 13:55:22 GMT

what do I do if I was charged twice for today’s bill?

Re: Double charged

hairbag1 — Tue, 06 Jun 2023 13:56:34 GMT

@Creynolds19

check with your credit card to see if you were actually charged X 2.

Re: Double charged

Handy1 — Tue, 06 Jun 2023 13:57:29 GMT

@Creynolds19 First check credit card is one charge pending and the other posted ? If so the pending charge should fall off . Also check your account for available funds in the difference if not contact support to get fixed

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Double charged

Creynolds19 — Tue, 06 Jun 2023 13:57:37 GMT

Both payments were in fact posted. Thank you.

Re: Double charged

softech — Tue, 06 Jun 2023 13:58:03 GMT

@Creynolds19 if the charge is the same and on the same day, there is a chance that it is just a pending charge. Please either check with your CC or wait couple days for the pending charge to drop off

if after couple days, it is still there or confirmed both are real charges, please open ticket with support via direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double charged

hairbag1 — Tue, 06 Jun 2023 13:59:19 GMT

@Creynolds19

so you should message a CSA and request a credit to your account...here's a link. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

Ckk — Tue, 06 Jun 2023 14:04:01 GMT

Often time I find they after a few hrs or days they refund what they shouldn’t have taken

Re: Double charged

computergeek541 — Tue, 06 Jun 2023 17:25:18 GMT