topic Re: I cannot receive calls in Get Support

I cannot receive calls

euclan — Mon, 22 May 2023 04:13:48 GMT

Re: I cannot receive calls

softech — Sun, 21 May 2023 23:38:33 GMT

did you just join PM and requested porting your number into PM ?

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins? If you miss that, the porting was not completed and hence you are not receiving incoming calls. There is a number you can call to talk to live support and re-trigger the process. I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: I cannot receive calls

DDM69 — Sun, 21 May 2023 23:43:11 GMT

@euclan

This is vague. Provide as much detail as you can regarding your situation if you want an accurate response.

Re: I cannot receive calls

euclan — Sun, 21 May 2023 23:49:00 GMT

I can make calls but cannot receive calls. The message when trying to call my number

is that my call has been forwarded to an automatic voice messaging system.

Re: I cannot receive calls

softech — Sun, 21 May 2023 23:50:29 GMT

@euclan if you just joined, requested porting in the number and cannot receive calls, this is a problem with porting

Re: I cannot receive calls

DDM69 — Mon, 22 May 2023 00:43:51 GMT

@euclan

Are you a new customer?

Did you recently activate and port in your number? Can you connect to the Public Mobile network?

We are customers and know nothing about you or your account status. The more you can provide, the better someone can help you.

These are the type of details needed.

Re: I cannot receive calls

esjliv — Mon, 22 May 2023 12:37:43 GMT

@euclan wrote:
I can make calls but cannot receive calls. The message when trying to call my number
is that my call has been forwarded to an automatic voice messaging system.

@euclan - if you ported over to Public Mobile from another provider, was your previous account with the old provider still ACTIVE? It needs to be ACTIVE (unless if is coming from Koodo or Telus ... there could be different allowances with these companies).

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Perhaps also review how to set up voicemail:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Re: I cannot receive calls

triangle2 — Tue, 06 Jun 2023 16:39:13 GMT

How do you change to 3G when there's no option it only says greyed out automatic

Re: I cannot receive calls

softech — Tue, 06 Jun 2023 16:40:17 GMT

@triangle2 what phone do you have? can try to help if you provide the model and brand

usually it is under Preferred network type or network mode

Re: I cannot receive calls

triangle2 — Tue, 06 Jun 2023 16:42:56 GMT

Yeah I know I went under mobile network and all I get is automatic in greyed out format I have the s20 ultra

Re: I cannot receive calls

softech — Tue, 06 Jun 2023 16:44:04 GMT

@triangle2 you were at a different screen. You were at Network selection

try this:

Go to Settings menu.
Tap Connections.
Tap Mobile Networks.
Tap Network Mode.
Select 2G, 3G, 4G or 5G Network Mode.

Re: I cannot receive calls

triangle2 — Tue, 06 Jun 2023 16:46:37 GMT

Okay so I've been trying to do that forever only shows automatic and great out format there is no 3G option LTE nothing only automatic grayed out

Re: I cannot receive calls

softech — Tue, 06 Jun 2023 16:49:27 GMT

@triangle2 what other option you have ? you mind to post a screenshot?