topic Re: Long response times from support? in Get Support

Long response times from support?

Kgn001 — Tue, 06 Jun 2023 16:22:43 GMT

Has anyone been able to get a response from support? I submitted a ticket around 8pm EST yesterday and have yet to get a response. Thats nearly 5.5 hours of customer support being open with no response. My number transfer went through but esim never downloaded so I need them to send me the qr code.

Re: Long response times from support?

Handy1 — Tue, 06 Jun 2023 16:23:44 GMT

@Kgn001 That’s to long try again

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Long response times from support?

esjliv — Tue, 06 Jun 2023 16:23:52 GMT

@Kgn001 - response times could be up to 48 hours...or longer, if longer then the ticket probably got dropped on Public's end.

Go to your SENT messages and poke them about it.

Re: Long response times from support?

Kgn001 — Tue, 06 Jun 2023 16:29:03 GMT

Thanks for the quick replies @Handy1 & @esjliv, I'll send another message and then try to be patient.

Re: Long response times from support?

Handy1 — Tue, 06 Jun 2023 16:32:54 GMT

@Kgn001 Sorry I’m just impatient to me it’s too long but @esjliv knows better than I do .

Re: Long response times from support?

esjliv — Tue, 06 Jun 2023 16:36:09 GMT

@Handy1 wrote:
@Kgn001 Sorry I’m just impatient to me it’s too long but @esjliv knows better than I do .

Oh, but I agree with you to message/poke CSA about it @Handy1 🙂 Especially if someone has no service.

Re: Long response times from support?

Kgn001 — Tue, 06 Jun 2023 16:44:06 GMT

I sent another message and got a response within a couple minutes. Thanks again! @Handy1 @esjliv

Re: Long response times from support?

Handy1 — Tue, 06 Jun 2023 16:45:23 GMT

@Kgn001 Yay , it’s always good to poke the bear @esjliv

Re: Long response times from support?

theresej0902 — Tue, 06 Jun 2023 17:06:10 GMT

sometimes if you chat on the website u can get a faster reply. i chatted with carlos guillermo and he was very helpful!