topic Re: BONUS DATA PLAN in Get Support

BONUS DATA PLAN

Mandy7 — Tue, 04 Jan 2022 20:09:39 GMT

Hello I have recently sign up with public mobile, I select this plan below, but when i signed in to my account the option is not there. Please help

BONUS DATA!

$50/30 days* for 6GB data (4GB + 2GB Bonus) at 3G speed1

30-day plan on Canada's largest mobile network

Unlimited Province-wide2 Talk

Unlimited Global Text and Picture Messaging

Voicemail and Call Display

Re: BONUS DATA PLAN

Luddite — Thu, 21 Dec 2017 00:44:08 GMT

@Mandy7 Login to your account and report what you see under My Add-ons. Did you sign up for a 30 or 90 day plan?

BTW: You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

Re: BONUS DATA PLAN

Mandy7 — Thu, 21 Dec 2017 01:03:10 GMT

It is a 30 day plan, I ended up mistakenly picking the data plan instead of the 30 day created plan. I have no talk time, only data. I need help in changing it to:

$50/30 DAYS

DATA 4GB + 2GB BONUS
SPEED 3G
TALK AND TEXT UNLIMITED

Re: BONUS DATA PLAN

NDesai — Thu, 21 Dec 2017 01:08:15 GMT

@Mandy7 You will need to send a private message to the Moderator_Team with your account info. They will get back to you shortly.

Services

Mandy7 — Thu, 21 Dec 2017 01:39:11 GMT

Hello, I am a new customer, I signed up for this plan: https://www.publicmobile.ca/en/on/promotions/50for6GB-3Gspeedhttps://www.publicmobile.ca/en/on/promotions/50for6GB-3Gspeed

Unable to access it, need help please.

Re: Services

X-Files — Thu, 21 Dec 2017 01:48:33 GMT

@Mandy7 sorry to hear you are having issues.
You will need to message a MOD for assistance, click on this link @CS_Agent
to send a private message .
In your message please include:
✪ PM account Email address
✪ SIM card number (if available)
✪ PM phone number
✪ Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Services

Mandy7 — Thu, 21 Dec 2017 01:58:48 GMT

I have, but no reply, I also cannot make any call from my phone; it only allows data..

Re: BONUS DATA PLAN

Luddite — Thu, 21 Dec 2017 02:13:10 GMT

@Mandy7 It may not be until tomorrow as they leave at 9 pm est.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi, or on cellular data.

To speed things up, you could login to your account and make a one time payment for the difference between the cost of the plan you do wish, and what you paid for the data only plan. Because of the discount for choosing 3 rather than only 1 service the price that difference should be quite small.

Hang in there. It will get sorted.

Re: BONUS DATA PLAN

Luddite — Thu, 21 Dec 2017 02:20:20 GMT

@Mandy7 I merged your two posts as they are the same topic.

Re: BONUS DATA PLAN

Mandy7 — Thu, 21 Dec 2017 02:32:31 GMT

Thanks

Re: BONUS DATA PLAN

mimmo — Thu, 21 Dec 2017 03:10:30 GMT

@Mandy7 check your payment history to see how much you were charged. then make a one time payment for teh difference between the plan you want and what you paid. doing this will stop the mods from asking you to pay x, befor tehy can process teh changes.

Re: Services

Shazia_K — Thu, 21 Dec 2017 14:40:06 GMT

@Mandy7,

Thank you for reaching out to us,

Due to service levels, it's possible that a reply might take a little longer, however, we did reply to your message a few minutes ago.

Can you please get back to us so that we can help you, as no phone number or account related information was provided.

Thank you 🙂

Shazia