topic Re: US roaming -Alaska in Get Support

US roaming -Alaska

Lionne — Tue, 06 Jun 2023 15:48:00 GMT

I purchased the add-on US roaming to travel in Alaska but it hasn’t work since I’ve been here. Can I get a refund for a service that does not work ?

Re: US roaming -Alaska

Handy1 — Tue, 06 Jun 2023 15:56:02 GMT

@Lionne Yes US roaming won’t in Alaska contact support for refund /credit

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: US roaming -Alaska

esjliv — Tue, 06 Jun 2023 15:50:04 GMT

@Lionne - Alaska has roaming issues. Wish PM would clarify that. Tell CSA about your issues and maybe they will credit your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Normally Faster use this link to: Get Help With Public Mobile Chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

CSA contact methods also found here in Help Articles for future reference: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: US roaming -Alaska

softech — Tue, 06 Jun 2023 15:54:32 GMT

@Lionne yes, messsage PM support and ask for a refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

PM is using T-mobile as roaming partner, but the problem is T-Mobile does not have its own network in Alaska, it has to rely on another provider as well, and that partnership does not extend to PM roaming customers