topic Re: @cs_agent in Get Support

@cs_agent

Jax0904 — Tue, 06 Jun 2023 11:23:40 GMT

Good morning has there been any luck

@cs_agent

Jax0904 — Tue, 06 Jun 2023 11:37:45 GMT

Goos morning is there anyone available to help yet??

Re: @cs_agent

kb_mv — Tue, 06 Jun 2023 11:39:48 GMT

@Jax0904 wrote:
Good morning has there been any luck

@Jax0904 Not sure what you are looking for but this isn't a chat board with CS agents. We are just fellow customers. If you have an open ticket you need to communicate with them through there. Otherwise open a ticket by selecting "Get Help" and then "Contact Us".

Re: @cs_agent

Jax0904 — Tue, 06 Jun 2023 11:41:25 GMT

Than you

Re: @cs_agent

kb_mv — Tue, 06 Jun 2023 11:44:45 GMT

@Jax0904 wrote:
Goos morning is there anyone available to help yet??

@Jax0904 Opening new topic for each post of same issue isn't the way to go. Submit a ticket and they will get back to you.

Edit to add:

Customer Support Agents are available from Monday to Sunday 9 AM to 10 PM EST

Re: @cs_agent

HALIMACS — Tue, 06 Jun 2023 12:23:44 GMT

@Jax0904

Check your private messages here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @cs_agent

esjliv — Tue, 06 Jun 2023 12:24:28 GMT

Did you mean to reply to an agents message @Jax0904 ? Go here and locate your envelope to check your messages:https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/294154

Re: @cs_agent

esjliv — Tue, 06 Jun 2023 12:25:05 GMT

@Jax0904 - see other post..https://productioncommunity.publicmobile.ca/t5/Get-Support/cs-agent/td-p/994738

Re: @cs_agent

HALIMACS — Tue, 06 Jun 2023 12:25:35 GMT

As before, @Jax0904 , check your private messages which is where customer support will reply.

Here’s the link again:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @cs_agent

HALIMACS — Tue, 06 Jun 2023 13:20:58 GMT

That takes the OP to their profile page @esjliv

Does this link not work, for a 1-click redirection to one’s own private message box?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: @cs_agent

esjliv — Tue, 06 Jun 2023 13:29:59 GMT

Yes that works too @HALIMACS .

Just trying to point members in the right direction to find that location, so they know how to do this themselves. 🙂

Re: @cs_agent

HALIMACS — Tue, 06 Jun 2023 13:42:18 GMT

Oh, I’m all about sending people to the right location too, @esjliv

A 1-click option is more direct.

When I click on that link you provided, I don’t see an option for one’s own private message box there.

Re: @cs_agent

esjliv — Tue, 06 Jun 2023 13:46:52 GMT

@HALIMACS wrote:
Oh, I’m all about sending people to the right location too, @esjliv
A 1-click option is more direct.
When I click on that link you provided, I don’t see an option for one’s own private message box there.

@HALIMACS - if you are mobile the envelope doesn't show, but if OP / @Jax0904 is on desktop then their envelope will show on the top right corner.

But if OP is on mobile they have to tap on their avatar to see their messages.

Re: @cs_agent

HALIMACS — Tue, 06 Jun 2023 13:55:10 GMT

Indeed - the ongoing differences between mobile and desktop browser presentations.

EDIT: I think the direct link to one’s own mailbox works on any browser presentation. 😉