topic Re: @CS_Agent in Get Support

@CS_Agent

nesgninneh — Tue, 06 Jun 2023 13:19:39 GMT

have not received my phone order # 343764

Re: @CS_Agent

Handy1 — Tue, 06 Jun 2023 13:20:11 GMT

@nesgninneh You need to contact support for a update

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: @CS_Agent

esjliv — Tue, 06 Jun 2023 13:24:16 GMT

@nesgninneh wrote:
have not received my phone order # 343764

@nesgninneh - Public mobile agents will not likely see you message here. See @Handy1 's post to send them a ticket about your phone.

The community forum is where other customers and members help one another out for support.

CSA (Public customer support) contact methods also found here in Help Articles for future reference: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: @CS_Agent

softech — Tue, 06 Jun 2023 13:30:14 GMT

@nesgninneh when did you place the order? If the order was over 3 weeks, please open ticket with support and they will confirm the tracking for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

nesgninneh — Tue, 06 Jun 2023 13:40:52 GMT

I ordered the phone on May12, so it is over 3 weeks, and I get an error message when trying to submit a ticket in 2 different browsers

Re: @CS_Agent

hairbag1 — Tue, 06 Jun 2023 13:42:11 GMT

@nesgninneh

as it's been 3 weeks..send a message to CSA for their assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

softech — Tue, 06 Jun 2023 13:42:39 GMT

@nesgninneh wrote:
I ordered the phone on May12, so it is over 3 weeks, and I get an error message when trying to submit a ticket in 2 different browsers

@nesgninneh you should be able to submit ticket using direct message here. Please try again

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

esjliv — Tue, 06 Jun 2023 13:42:45 GMT

@nesgninneh - what link are you using?

This link should work, same as what others provided too: Private Message to Public Mobile Customer Support Agents (CSA)

Re: @CS_Agent

nesgninneh — Tue, 06 Jun 2023 13:45:49 GMT

The failed link was provided by the chatbot, I sent a message on the link you provided already and wait for a response

Re: @CS_Agent

hairbag1 — Tue, 06 Jun 2023 13:48:50 GMT

@nesgninneh

watch the little envelope icon on top right side of page will be highlighted when they respond. It shouldn't take to long for them to respond.