topic Re: Community in Get Support

Community

Anonymous — Tue, 06 Jun 2023 04:45:29 GMT

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

Re: Community

computergeek541 — Tue, 06 Jun 2023 04:47:43 GMT

@Anonymous wrote:
The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

He'll need to take a new username for now and then open a ticket to get a customer support agent to link the two Community accounts. Tickets are opened though the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Community

Handy1 — Tue, 06 Jun 2023 04:49:42 GMT

@Anonymous Many users have had this happen since the new system update .to get your old community account back message support to get fixed

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

add here’s the thread on this issues

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461