topic Re: eSim question in Get Support

eSim question

frostyfire22 — Sun, 11 Jun 2023 15:04:07 GMT

I am a new member here and I have a question about eSim.

What if I delete my eSim off my phone, will I be able to install a new one?

Re: eSim question

Handy1 — Tue, 06 Jun 2023 04:30:27 GMT

@frostyfire22 No not with out help from support , I’ve read some customer shave deleted accidentally and had to fix with a physical sim for now .. so I just wouldn’t do it at this point

add e sim is just for new activations for now and no support for Apple Watch yet either

Re: eSim question

frostyfire22 — Tue, 06 Jun 2023 04:24:01 GMT

Thank you @Handy1. Not planning to delete it, just curious about what would happen. Good to know!

Re: eSim question

Handy1 — Tue, 06 Jun 2023 05:13:27 GMT

@frostyfire22 No worries ,curiosity killed the cat 🙂

Re: eSim question

Dennis2109 — Tue, 06 Jun 2023 11:09:21 GMT

Same for: when I have PM e-Sim and I buy another phone. With the big providers you go to the store and get a new one. But how does PM do that? Or can I then just retrieve it in my account when I setup my new phone?

Re: eSim question

softech — Tue, 06 Jun 2023 11:12:19 GMT

@Dennis2109 please hold on to your new phone purchase. At the moment, you cannot transfer eSim to another phone. Same as if you wipe the phone. they will fix this issue later

Re: eSim question

Dennis2109 — Tue, 06 Jun 2023 11:24:48 GMT

When I read all the comments about esim, it’s better for me to hold on to the regular sim for now. Too many glitches yet in this system.

Re: eSim question

softech — Tue, 06 Jun 2023 11:26:23 GMT

@Dennis2109 true, if you don't need the eSIM now , wait till the system is more mature first

Re: eSim question

frostyfire22 — Tue, 06 Jun 2023 12:46:53 GMT

@Dennis2109I would have gotten a physical sim if I knew it was glitchy. But so far I have no intentions of deleting or switching devices so all is good for now.

Re: eSim question

softech — Tue, 06 Jun 2023 12:49:06 GMT

@frostyfire22 are you on Android or iPhone? I heard there was issue with eSIM activation on iPhone, not sure if they have resolved that issue yet

Re: eSim question

frostyfire22 — Tue, 06 Jun 2023 12:52:18 GMT

@softech I am using an Android, which is the S23. eSim was smooth to set up.

Re: eSim question

esjliv — Tue, 06 Jun 2023 13:00:04 GMT

@frostyfire22 - deleting an eSIM is covered in the 'Get Help' articles here: https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Re: eSim question

frostyfire22 — Tue, 06 Jun 2023 13:01:22 GMT

Thank you!

Re: As instructed -- just switched down to a less expensive plan - but have a problem.

softech — Tue, 06 Jun 2023 18:05:22 GMT

@eyes you cannot change it yourself. PM already charged you

But no worry, open ticket with support by direct message and they likely can reverse it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there