topic Re: Sim Card Delivery in Get Support

Sim Card Delivery

Dbal — Mon, 05 Jun 2023 21:05:52 GMT

Hello,

I ordered a SIM card online on May 20th but it has not been delivered yet.

Please support.

Thanks,

Dbal.

Re: Sim Card Delivery

Handy1 — Mon, 05 Jun 2023 21:06:49 GMT

@Dbal

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Sim Card Delivery

softech — Mon, 05 Jun 2023 21:07:34 GMT

@Dbal

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

pls Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there