topic Re: Working card keeps getting rejected as payment? in Get Support

Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:17:22 GMT

I am trying to subscribe online using a card that is working, has worked today, and it continuously says payment failed. I have checked that the information is correct and tried several times, refreshed the page etc. I want to use this card for the payment and ongoing payments, how can I make it work?

Re: Working card keeps getting rejected as payment?

Handy1 — Mon, 05 Jun 2023 19:20:30 GMT

@Amelia31 First check credit card and make sure iPM didn’t already charge you .if not give it an hour and try again incognito

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:21:36 GMT

What on earth is going incognito? You mean to incognito on Google Chrome? I tried yesterday and it also rejected this card. But the card is working elsewhere.

Re: Working card keeps getting rejected as payment?

softech — Mon, 05 Jun 2023 19:22:15 GMT

@Amelia31 it is possible due to some system issues. Wait a full hour before trying to pay again only ONCE using Incgonito mode. If fails, try using *611 and pay , not it needs 4 digits PIN

if nothing works, open ticket with support and see if they can help or check what was wrong

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Working card keeps getting rejected as payment?

Handy1 — Mon, 05 Jun 2023 19:23:07 GMT

@Amelia31 It’s like private mode , basically one a new window before your try again in case of cache issues

Re: Working card keeps getting rejected as payment?

softech — Mon, 05 Jun 2023 19:23:06 GMT

@Amelia31 yes, Incognito mode is to save the trouble to clear cache. If you tried, then go straight to message support:)

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:24:36 GMT

Okay, I will try but I am not currently subscribed - I am trying to subscribe as a new member.

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:24:48 GMT

Okay, they did not charge me.

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:25:33 GMT

Got it!

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 19:25:45 GMT

Okay thank you.

Re: Working card keeps getting rejected as payment?

softech — Mon, 05 Jun 2023 19:26:07 GMT

@Amelia31 oh, you are not a PM subscriber yet? did you try a different credit card? what card did you tried? VisaC/AMEX issued by Canadian banks??

Re: Working card keeps getting rejected as payment?

Handy1 — Mon, 05 Jun 2023 19:26:33 GMT

@Amelia31 Ok good so maybe wait n hour try again but maybe even clear web browsers and do it again

Re: Working card keeps getting rejected as payment?

esjliv — Mon, 05 Jun 2023 20:15:07 GMT

@Amelia31 - if you are stuck at the payment section, i'd be concerned an account was created but just failing to complete the activation. You said you were not charged though?

What if you put the SIM card in the phone and try to see if there is any services? Or, if you are able to enter the SIM card number in again through the activation process, without error, then it probably did not create an account.

I wonder if using this link to use to ask if the SIM Card did activate, OR if you can complete the activation with your credit card here could help: Public Mobile Online Activation Assistance

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 21:34:12 GMT

I used a Canadian Mastercard that is currently working elsewhere.

Re: Working card keeps getting rejected as payment?

Amelia31 — Mon, 05 Jun 2023 21:34:55 GMT

I had no charges and don't have a subscription as far as I know as I am also purchasing an esim card.

Re: Working card keeps getting rejected as payment?

Handy1 — Mon, 05 Jun 2023 21:42:05 GMT

@Amelia31 You should be more then good to try again

Re: Working card keeps getting rejected as payment?

softech — Mon, 05 Jun 2023 22:01:34 GMT

@Amelia31 wrote:
I had no charges and don't have a subscription as far as I know as I am also purchasing an esim card.

@Amelia31 are you using eSIM on iPhone? if so, I would message support to confirm if activating eSIM on iPhone is now working again. There was issue last week and some have to move back to physical sim