topic Unable to Login and Port Number in Get Support

Unable to Login and Port Number

MatsumotoChan — Sun, 11 Jun 2023 15:04:48 GMT

Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent regarding my request.

I try logging into my self serve account and I I get the forbidden A1 error as well...

Re: Unable to Login and Port Number

Handy1 — Mon, 05 Jun 2023 20:16:44 GMT

@MatsumotoChan also sent you number for live support if this is a porting issue .private message to get fixed

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Unable to Login and Port Number

softech — Mon, 05 Jun 2023 20:31:43 GMT

@MatsumotoChan can you make calls with your PM sim? if you can make calls and just not receive incoming because of porting issue, there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed