topic Re: Dropped calls, poor signal in Get Support

Dropped calls, poor signal

bubie — Fri, 02 Jun 2023 03:45:32 GMT

I have a lot of dropped calls and often poor signal. In different locations. So much so that I'm considering moving to a different cell phone provider. Can this be resolved? Any suggestions?

Re: Dropped calls, poor signal

Handy1 — Fri, 02 Jun 2023 03:46:56 GMT

@bubie Is it possible to try simcard in another phone to see if it works ? Also try testing network settings

Re: Dropped calls, poor signal

softech — Fri, 02 Jun 2023 03:47:31 GMT

@bubie

What model and brand of phone do you have?

If you have a very recent phone from one or two years ago, you can try to enable VoLTE and see if it wworks better

if older phone, try to change the Preferred network type to 3G only (or WCDMA only) and see if it helps

Last, you can try to Reset all networks and it could help too

Re: Dropped calls, poor signal

DennyCrane — Fri, 02 Jun 2023 04:18:47 GMT

Is this a new problem or has it always been an issue? What do you have your network set at, and do you know if you have. VoLTE yet? It's possible you're falling back to a 3g network which may not be as stable as it once was. To test if you have VoLTE make sure your network selection is set to automatic, turn wifi off, and watch what network you're connected to when you make a phone call. If you stay in LTE/4G/5G when you're on a phone call, then you have VoLTE. If you drop to 3G, you may not. What phone do you have?

Re: Dropped calls, poor signal

bubie — Mon, 05 Jun 2023 19:36:05 GMT

I have LTE. I have an iPhone SE 2. What do you suggest next? It has been dropping calls and poor signal for years.

Re: Dropped calls, poor signal

bubie — Mon, 05 Jun 2023 19:36:49 GMT

How do I reset all networks? I have an iPhone SE 2. I have LTE.

Re: Dropped calls, poor signal

bubie — Mon, 05 Jun 2023 19:37:15 GMT

How do I test network settings? What do you mean by this?

Re: Dropped calls, poor signal

Handy1 — Mon, 05 Jun 2023 19:39:42 GMT

@bubiein phone settings >cellular >cellular data network and reset

Re: Dropped calls, poor signal

bubie — Mon, 05 Jun 2023 19:42:17 GMT

thank you. is there a way to turn on wifi calling?

Re: Dropped calls, poor signal

Handy1 — Mon, 05 Jun 2023 19:43:44 GMT

@bubie No sorry PM dosent support wifi calling yet .. Koodo does thou if this is important to you

Re: Dropped calls, poor signal

softech — Mon, 05 Jun 2023 19:48:05 GMT

@bubie no wifi calling

you have a chance to test your sim in another phone?

to reset all networks

Settings app > scroll to and select General > scroll to and select Transfer or Reset iPhone > select Reset >select Reset Network Settings > select Reset Network Settings again to confirm.

Re: Dropped calls, poor signal

bubie — Wed, 21 Jun 2023 23:32:41 GMT

how do i see how much data I am using per month with public mobile? I clicked on the usage history but it is just showing outgoing/incoming calls. Still having a lot of dropped calls and poor signal despite resetting the network settings and powering down my phone.