topic Re: SIM Swap in Get Support

SIM Swap

LyndsK — Mon, 05 Jun 2023 18:49:04 GMT

new SIM

Handy1 — Mon, 05 Jun 2023 18:50:45 GMT

SIM SWAPPING profile tabs

softech — Mon, 05 Jun 2023 18:51:05 GMT

you can easily do it yourself by logging into My Account, using only a desktop or laptop, not mobile as there were glitches

Go to Profile page, then click the pen icon beside sim card and update

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

esjliv — Mon, 05 Jun 2023 19:08:58 GMT

@LyndsK wrote:
@CS_Agent

new SIM

This is a public forum where an agent will not likely get back to you. WE are all customers like you here @LyndsK .

Did you mean to private message CS_Agent ? If so, go to your envelope and enter CS_Agent in the "Send To" field to connect with Public employees.