topic Re: Eversafe log-in in Get Support

Eversafe log-in

yack — Sun, 04 Jun 2023 12:17:43 GMT

Since you can't opt out sending code every time (even said trusted device),any option to send code to email or another phone (I set an alternative number using mine, didn't work) I managed my familys multiple accounts,they are not all the time with me to get the code.very inconvenient, also I lost my community old 🆔,thx

Re: Eversafe log-in

softech — Sun, 04 Jun 2023 12:22:16 GMT

@yack With the Trusted devices option that does not work, are you using app on iPhone? It works for me on Android or desktop

If you have completed the setup of EverSafe ID, you can ask the code to send to email instead

On the screen it is expecting you to enter the code, click Resend code and then choose Send email

Re: Eversafe log-in

esjliv — Sun, 04 Jun 2023 12:22:23 GMT

@yack I know! managing other's accounts have been a pain with this new eversafe process. Just squeak by as best you can IMO.

As for the old community id, you can get that back. This happened to me yesterday and it took under 4 hours for an agent to recover my old id.

To connect with a customer service agent and ask them to recover your previous community account (if you wish to do so), you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support' to get two methods to Contact a Customer Support Agent (CSA) with Public Mobile.

Re: Eversafe log-in

liuxinbing — Sun, 04 Jun 2023 13:15:39 GMT

The trusted device option doesn't work for iphone. It does for desktop.

Re: Eversafe log-in

softech — Sun, 04 Jun 2023 13:19:32 GMT

thanks for confirming @liuxinbing

They had an update on iPhone couple days ago, did you update that and try?

Re: Eversafe log-in

dust2dust — Sun, 04 Jun 2023 14:26:03 GMT

@esjliv- Really eh? I'm now a couple days in to linking two different community accounts to two different service accounts. Seems the agent was unable to do it so they said they had to escalate for which I'm still waiting. I had the two accounts linked by the email address before the new system. One account was changed over on the first day of the new system. The other two had to wait.

So I'm reading here a couple instances of this being a quick fix. Not for me. I get the create a new nickname screen. I don't want to create a new nickname. I followed their previous requirement of linking the community to the account. I can otherwise log in to the service account. Just not the old community account.

Re: Eversafe log-in

slidebite — Sun, 04 Jun 2023 14:27:41 GMT

I think it is a cookie issue and browser dependent. It seems to work on firefox for me, but, for example, my bank (CIBC) doesn't work with firefox and I have to use Edge. Try a different browser if you're having troubles.

Re: Eversafe log-in

hTideGnow — Sun, 04 Jun 2023 14:41:52 GMT

HI @yack sending to alternative number is not an option. Do you have access to their email? you can use Send to email option

and sorry, cannot turn off 2FA either

Re: Eversafe log-in

hTideGnow — Sun, 04 Jun 2023 14:47:35 GMT

HI @liuxinbing yes, it doesn't work for me on iPhone as well. Safari and Android app are both good

Re: Eversafe log-in

PBForMe1 — Sun, 04 Jun 2023 18:07:19 GMT

@liuxinbing wrote:
The trusted device option doesn't work for iphone. It does for desktop.

This is because Safari on iOS periodically clears it's cookies, so you have to relogin to sites it's super annoying.

It may work with other iOS browsers but since every broswer on iOS is basically using Safari under the hood their cookies are maybe cleared automatically as well.

Re: Eversafe log-in

softech — Sun, 04 Jun 2023 18:10:08 GMT

@PBForMe1 but it is confirmed PM has problem with the app with the "trusted device"

and yes, many browsers not had clear cache on exit option. might need to check that and disable it if your want trusted device to work

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:21:18 GMT

i used android,

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:22:37 GMT

i dont have that email option either on android or Pc, what a terrible website now, so slow, and coundnot find my setting on PC

Re: Eversafe log-in

hTideGnow — Sun, 04 Jun 2023 23:24:33 GMT

HI @yack do you have Resend Code on the 2FA screen? click that and then Resend Email option is there

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:26:08 GMT

i will take a look, my kid is mad at me hahaha

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:29:34 GMT

something new, now i am logging in on PC, how come I canot find my profile and settings, reward, last night i saw on android phone, this is nuts, i have 3 accounts(cry)

Re: Eversafe log-in

hTideGnow — Sun, 04 Jun 2023 23:32:22 GMT

HI @yack it is browser cache problem.

when you have 3 acounts, browser cache could messed up

it is better to use different browser for the different accounts

or on one single browser, use Incognito/Private/secret mode , but that mode would stop "Trusted device" from working, which mean you need to get a 2FA code 😞

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:40:43 GMT

yes resend works, but problem is my kid has to be bothere first. so whats the point? i downloaded the app, it is a little better to navigate because on PC, there is barely info shown about my account, no reward, no profile, terrilbe terrible....

Re: Eversafe log-in

yack — Sun, 04 Jun 2023 23:42:18 GMT

i only realized the new change last night, so i havenot gone to my second account yet, the first experience is terrible, i canot imaging i have to deal other two, terrilbe

Re: Eversafe log-in

dust2dust — Mon, 05 Jun 2023 13:14:15 GMT

@yack- You can set the notification number in the eversafe profile for the account. This does not affect the phone number of the account. If you're not seeing all the things to do then you might not be fully set up yet.