topic Re: Purchased Add On is not Showing On My Account in Get Support

Purchased Add On is not Showing On My Account

Miriam4 — Mon, 05 Jun 2023 16:50:56 GMT

I recently purchased an add on which is not showing on my account. Can you please help with that? Where can I submit a ticket for that, as your current ticket system seems to be down!

Thanks!

Re: Purchased Add On is not Showing On My Account

Handy1 — Mon, 05 Jun 2023 16:52:36 GMT

@Miriam4 First check

try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you don’t see it there

please

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Purchased Add On is not Showing On My Account

hTideGnow — Mon, 05 Jun 2023 16:56:13 GMT

hI @Miriam4

maybe just a browser problem

if not, check Payment history and check if PM charged you. If they charged you but no addons, please submit a ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437