topic Re: Unable to make payment in Get Support

Unable to make payment

Andies7777 — Fri, 26 May 2023 12:53:13 GMT

@CS_Agent can it be anymore difficult to make payments? No reason my auto shouldn’t work.. but it didn’t. Now I can’t do it manually either. need a phone for work. 611? What pin?

Re: Unable to make payment

Handy1 — Fri, 26 May 2023 12:57:17 GMT

@Andies7777

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

in the meantime if you haven’t already downloaded the new PM app and created a ever safe I’d … you should do that also

add the 4 digit pin that you would have given upon activation

Re: Unable to make payment

Dunkman — Fri, 26 May 2023 13:40:49 GMT

@Andies7777

Bad timing with your autopay issue. Public mobile just revamped My account, App, Community accounts. Are you able to access your self service account?

Here is some more information:

https://www.publicmobile.ca/en/bc/get-help/articles/articles/articles/add-funds-to-your-account

If you are having issues with credit card, the quickest way is to purchase a payment voucher either in store or online (recharge.com - service fee applies) and load either via self service or calling 611.

Re: Unable to make payment

hTideGnow — Fri, 26 May 2023 13:46:48 GMT

Hi @Andies7777 did you get "oops" error?

try to wait an hour before paying again

Re: Unable to make payment

Luddite — Mon, 05 Jun 2023 16:38:55 GMT

@Andies7777 "need a phone for work"

I have given some thought to the issue of service disruptions and have concluded a residential phone service, cellular or landline, alone is not a good solution if you cannot tolerate several days without service. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander on business service.
Some reading for you:

VOIP: https://top5voipproviders.com/ca/
STILL WANT PM for the price:

100% SERVICE