topic Re: Transfer Number in Get Support

Transfer Number

Gal424 — Mon, 05 Jun 2023 15:54:11 GMT

Hello @CS_Agent - I waited 90 minutes and did not receive a message from previous providers. I believe I need to re-request transfer. How do I do that? Thank you.

Re: Transfer Number

Handy1 — Mon, 05 Jun 2023 15:54:48 GMT

@Gal424 Will send you number for live support to restart port process for you . Private message

Re: Transfer Number

softech — Mon, 05 Jun 2023 15:55:02 GMT

@Gal424

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transfer Number

hairbag1 — Mon, 05 Jun 2023 16:00:25 GMT

@Gal424

your account with previous provider is still Active...right ??

Re: Transfer Number

BKNS27 — Mon, 05 Jun 2023 17:13:36 GMT

@Gal424

You need 2 requirements for the text to come through:

- Your previous account must be active.

- Leave the old SIM in your phone.

As others have noted, you need to contact a CS_Agent to restart the porting process for you but leave the old SIM min your phone.

Your old SIM will continue to work until the porting process is completed then power off your phone and swap the SIM and power back on.