topic Re: new data plan in Get Support

new data plan

Stanlou6 — Tue, 04 Jan 2022 20:09:28 GMT

I am stanley, i asked to change my data plans for the 40$ 2 g unlimited text and call in canada for 90 day 120$ they said i have to pay first before changing the plan!! And if someone can call me so i could talk to know more about that changing plan.

Re: new data plan

NDesai — Wed, 31 Aug 2016 06:28:08 GMT

Public Mobile doesn't provide phone support, so no one will call you. Send a private message to a staff member @Shazia_K or @Mary_M for help.

Re: new data plan

TroyDaBes — Wed, 31 Aug 2016 12:25:20 GMT

That's how it is. It's a prepaid service. Like @NDesai said, you will need a help from community's staff as this service doesn't offer a phone customer support.

Re: new data plan

Luddite — Wed, 31 Aug 2016 16:10:29 GMT

Hi @Stanlou6 Are you currently a Public Mobile customer? If so, what is your current plan. I am sure we can assist you.

Re: new data plan

Shazia_K — Wed, 31 Aug 2016 16:23:30 GMT

Hello @Stanlou6,

Thank you for your interest in changing to our newest plans.

I see that you are currently on one of our grandfathered plans, if you wish to switch to our new pick and pay plans here are some changes that will affect you:

With this change, :

You will no longer have access to the Call Centre
- If you have any questions or comments, you may visit our Community and click on “Contact Us”.
You will not be able to come back to your original Grandfathered Price Plan
You will now have access to our Rewards Program (Visit our Website for more details)

If you agree to these changes, please let me know and I will be glad to help you make the switch 🙂

Thanks,

Shazia

Re: new data plan

souvik126 — Wed, 31 Aug 2016 16:40:07 GMT

My renewal day is today and I had switched my plan from $105 to the new $120 plan (Unlimited province calling, Intl. text, 6gb data) but I just saw my account is showing renewal to old plan. Also I believe $120 has been deducted because it is showing $15 ($120-$105) as my balance. This is completelyy wrong, please correct your system. I need the new plan immediately not the old one.

Re: new data plan

Mary_M — Wed, 31 Aug 2016 16:47:58 GMT

Hey @souvik126

Thank you for letting us know.

As you may see on the community, this is a small issue we are currently experiencing.

All you have to do is send me your phone number by private message and I'll have it resolved for you within minutes!

Cheers,

Mary

Re: new data plan

souvik126 — Thu, 01 Sep 2016 05:26:24 GMT

The issue has been resolved by Mary. Thanks