topic Finish setup. in Get Support

Finish setup.

sofie14 — Mon, 05 Jun 2023 15:18:21 GMT

Im trying to finish initial setup. on line it says final setup go and download the app on your phone to complete setup. i downloaded the app on phone. Opened the app clicked on to log on and a blank screen shows up. need help please. This is the last step everything is paid for subscription selected. Stuck on this and need my phone to work. Thank you

Re: Finish setup.

softech — Mon, 05 Jun 2023 15:19:40 GMT

@sofie14 are you planning to activate or just trying to use the app to access My Account?

try to uninstall the app first. Reboot phone and reinstall

Re: Finish setup.

hTideGnow — Mon, 05 Jun 2023 15:20:29 GMT

Hi @sofie14 you are on Android or iPhone?

did you try to kill the app and re-launch?

Re: Finish setup.

Handy1 — Mon, 05 Jun 2023 15:20:41 GMT

@sofie14 Try rebooting the phone and reset newtwork settings if issue persists contact support to fix

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Finish setup.

hairbag1 — Mon, 05 Jun 2023 15:21:18 GMT

@sofie14

you should now be able to put thew sim in the phone and have talk / text and data ready for use. Did you take a new number or port over your old one ?

The app can be completed at your leisure.

Re: Finish setup.

softech — Mon, 05 Jun 2023 15:21:47 GMT

@sofie14 sorry, miss part of your original message

NO NEED to uninstall yet. Are you activating eSIM? try to close the app, reboot it first and see if the phone connect. If not, try Reset all networks

Re: Finish setup.

John_G1 — Tue, 01 Aug 2023 22:05:03 GMT

this is simply not true based on current experience.

Re: Finish setup.

John_G1 — Tue, 01 Aug 2023 22:05:47 GMT

stalled before giving me a number, and the phone will not make a call. Won't complete set-up.

Re: Finish setup.

John_G1 — Tue, 01 Aug 2023 22:07:37 GMT

iphone will not accept the app - says it's not available in this country. Bizarre - for trying to set up in Toronto.

Re: Finish setup.

softech — Tue, 01 Aug 2023 22:12:54 GMT

@John_G1 with this apps , you need to have the country setup set to Canada on your app store