topic Re: US data package didn’t work in Get Support

US data package didn’t work

Christyk — Mon, 05 Jun 2023 05:21:45 GMT

I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the data never worked to begin with.
I would like a refund of the $10 I spent on this but was never able to use it.

Re: US data package didn’t work

computergeek541 — Mon, 05 Jun 2023 05:42:44 GMT

@Christyk wrote:
I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the data never worked to begin with.
I would like a refund of the $10 I spent on this but was never able to use it.

Please submit a ticket using the chatbot to dicuss this with a customer support agent: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: US data package didn’t work

DennyCrane — Mon, 05 Jun 2023 07:19:57 GMT

The packages are now 15 days. Did you buy the 250MB add-on? Was data roaming enabled on your device itself? You weren't in Alaska, were you?

Re: US data package didn’t work

Flyingfinn1982 — Mon, 05 Jun 2023 15:13:23 GMT

Make sure data roaming is on.

Re: US data package didn’t work

Christyk — Thu, 22 Jun 2023 17:35:52 GMT

Data roaming was enabled at the time of (attempted) usage.

Re: US data package didn’t work

Christyk — Thu, 22 Jun 2023 17:36:48 GMT

Yes. Data roaming was enabled at the time. No not Alaska. I live in BC and went across the border into Washington

Re: US data package didn’t work

hTideGnow — Thu, 22 Jun 2023 17:45:13 GMT

HI @Christyk

did you submit a ticket and ask for refund? If not, submit one now:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437