topic Re: Recently subscribed in Get Support

Recently subscribed

DJ88 — Mon, 05 Jun 2023 14:44:47 GMT

I set up with Public mobile yesterday, yet I still have no service and there’s noone to speak to.

Help! @CS_Agent

Re: Recently subscribed

BKNS27 — Mon, 05 Jun 2023 14:46:43 GMT

@DJ88

Did you port your old number over to PM or picked a new number?

Did you reboot your phone by powering off then back on?

Re: Recently subscribed

softech — Mon, 05 Jun 2023 14:46:44 GMT

@DJ88

try to reboot the phone once

try clicking Reset all networks

but it is likely just a sim card provisioning issue. Easy fix for support, but please open ticket with them via direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Recently subscribed

Handy1 — Mon, 05 Jun 2023 14:50:41 GMT

@DJ88 If you just joined PM try rebooting the phone first and try rebooting network settings also , if all else fails as support to reset your account in there end

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Recently subscribed

DJ88 — Mon, 05 Jun 2023 14:54:56 GMT

Yes I’ve done both. They said it could take up to 5 hours and I was “given” a temp number but never received it. My phones been stuck in SOS since yesterday

Re: Recently subscribed

DJ88 — Mon, 05 Jun 2023 14:55:47 GMT

I’ve tried but keeps saying error

Re: Recently subscribed

softech — Mon, 05 Jun 2023 14:56:15 GMT

@DJ88 if it is SOS, it is very likely sim card provisioning , please message support first as adised above

Re: Recently subscribed

DJ88 — Mon, 05 Jun 2023 15:08:48 GMT

How do I get my private messages? I’ve messaged but not sure if I’ve gotten a reply

Re: Recently subscribed

softech — Mon, 05 Jun 2023 15:09:50 GMT

@DJ88 wrote:
How do I get my private messages? I’ve messaged but not sure if I’ve gotten a reply

@DJ88

use this link

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Recently subscribed

Handy1 — Mon, 05 Jun 2023 15:09:58 GMT

Tap your avatar next to the bell on top of page , drop down menu will appear and tap messages

Re: Recently subscribed

Flyingfinn1982 — Mon, 05 Jun 2023 15:10:33 GMT

Definitely try to reboot. Also make sure your sim wasn’t dislodged in the sim tray and wasn’t upside down. The tray is keyed but you’d be surprised how many people will force the sim in or that it gets dislodged when being inserted.

Re: Recently subscribed

DJ88 — Mon, 05 Jun 2023 15:15:34 GMT

I’ve rebooted multiple times in hopes it would eventually correct itself. I didn’t receive a sim card, I got an esim, which is a bit confusing since this is the first time I’ve ever heard of this

Re: Recently subscribed

hTideGnow — Mon, 05 Jun 2023 15:18:52 GMT

HI @DJ88

if you put in your sim card correct, then please submit a ticket with cs agent for them to check the activation. I think it is just a sim activation problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Recently subscribed

DJ88 — Mon, 05 Jun 2023 15:30:45 GMT

My cs agent had sent a message and has now disappeared, do I start the process over?