topic Re: I can't reactivate my subscription in Get Support

I can't reactivate my subscription

uu23 — Mon, 05 Jun 2023 13:13:09 GMT

@CS_Agent in our Community

Re: I can't reactivate my subscription

Handy1 — Mon, 05 Jun 2023 13:15:41 GMT

Auto pay can fail

To make payment and reactivate plan .if you know 4 digit PIN number to account *611 . Or with a voucher and *611 no PIN is needed . You can also do this by by calling 18554PUBLIC . To get services working and worry about log in afterwards and update credit card if necessary .

If you still have service and your plan renews today / tomorrow you can ignore this suspended (on hold) notice

if you need further help form support

Message support directly

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Re: I can't reactivate my subscription

softech — Sun, 26 Oct 2025 15:28:11 GMT

@uu23

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there