topic Re: New Activation not working after receiving confirmation, in Get Support

New Activation not working after receiving confirmation,

SCMONTREAL — Tue, 04 Jan 2022 20:09:25 GMT

I opened my account last night for data, voice and texting a 611 is saying your current plan does not include text messaging - when we have just signed up to include it last night. and data and voice calling are not work. My online access to my account is also not working – it’s not recognizing my email – yet my VISA has been charged fully for the 3 month $120 plan.

Re: New Activation not working after receiving confirmation,

SCMONTREAL — Wed, 31 Aug 2016 00:00:13 GMT

I would like to add that the phone related to this activation is an unlocked iphone5.

Re: New Activation not working after receiving confirmation,

Luddite — Wed, 31 Aug 2016 00:20:59 GMT

You are in a similar situation as Melm so much of this message will be deja vu.

You will need the assistance of a moderator, @Shazia_K @Mary_M. They have left for the day but you should have a response by noon tomorrow.

You will need to send them some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating. It will speed things along if you can check in from time to time during "Ontario business hours" tomorrow.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Best of luck.

I'm sure they will get your account sorted.

Re: New Activation not working after receiving confirmation,

Luddite — Wed, 31 Aug 2016 00:07:30 GMT

I'm adding a separate post just in case some troubleshooting will help. So, when the sim is installed and your reboot what message shows "No sim", "No Service" or perhaps even "Public Mobile" with dots?

Re: New Activation not working after receiving confirmation,

Shazia_K — Wed, 31 Aug 2016 13:21:31 GMT

Hello @SCMONTREAL,

Welcome to Public Mobile

I'm sorry to hear about the activation glitch, I was able to finish the activation for you.

Can you test out the SIM card in your phone? Lastly, you will need to create a self-serve account here

Thanks,

Shazia

Re: New Activation not working after receiving confirmation,

SCMONTREAL — Wed, 31 Aug 2016 15:47:36 GMT

Hi Shazia,

Thank you. The phone seems to be working now. Another issue I have encountered when creating my self serve account is when I put the phone # in and it says it is sending a 6 digit code text to the phone - my phone never receives the text. Yet I am able to receive texts from other cell phones?

Please help.

thanks,

Serge

Re: New Activation not working after receiving confirmation,

SCMONTREAL — Wed, 31 Aug 2016 17:58:51 GMT

I figured out the issue - for some reason 611 was being blocked. All resolved. thanks,

Serge