topic Re: Rewards not working. in Get Support

Rewards not working.

HMS — Mon, 05 Jun 2023 10:22:47 GMT

I was recently evacuated due to a forest fire and we have been staying somewhere with no internet. I used my rewards to get 4GB of data it has been over 48hrs since the 1GB redemption and 23 since the 3GB redemption. My phone is not working and we are trying to find out about the status of our home and keep in contact with family. Please help me be able to use me phone again when we are not able to connect to the internet.

Re: Rewards not working.

Handy1 — Mon, 05 Jun 2023 10:43:19 GMT

@HMS Try and reboot the phone and see if that helps

Re: Rewards not working.

HMS — Mon, 05 Jun 2023 10:50:52 GMT

I have tired all the tips given in the chat but it will not let me submit a ticket. My phone has been restarted/rebooted and everything more times that I can count.

Re: Rewards not working.

Handy1 — Mon, 05 Jun 2023 10:51:37 GMT

@HMS

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.