topic Re: Change in Get Support

Change

RX350 — Mon, 05 Jun 2023 02:54:21 GMT

Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

Re: Change

LitlLdy — Mon, 05 Jun 2023 02:59:45 GMT

@RX350 wrote:
Just to be clear, my payment increased from $28.00 to $58.00 with no changes on my account. There are no issues with my CC.

@RX350 , you may need a CS_Agents help with that!

You can Click here to submit a ticket↗ through the virtual assistant. “This method uses the ticketing system for a faster response time”. When trying to submit a support ticket through the virtual assistant/chatbot please use a browser in private/incognito mode (Preferably on a computer/laptop).

Alternatively, You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 “This method takes longer to receive a response back”.

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: Change

RX350 — Mon, 05 Jun 2023 03:07:37 GMT

I wont do this, the trust in this company is gone, for what they want me to pay now, $58.00 for my account, I get 2 subscription which I have now with another company, where I can talk to someone and have more data. Thanks for all the comments.

Re: Change

LitlLdy — Mon, 05 Jun 2023 03:21:07 GMT

@RX350 wrote:
I wont do this, the trust in this company is gone, for what they want me to pay now, $58.00 for my account, I get 2 subscription which I have now with another company, where I can talk to someone and have more data. Thanks for all the comments.

@RX350 , ok. Sorry. I was just trying to help you contact a CS_Agent to get it straightened out to get your money back for being charged incorrectly! That’s a chunk of money! I thought you wanted help. Sorry for bothering you. I didn’t mean to upset you more! Goodnight!