topic Re: texting not working in Get Support

texting not working

Rocco2 — Mon, 05 Jun 2023 01:20:10 GMT

I have been on the $25 plan

1024 MB at 3G Speed
30-day plan
Unlimited Canada-wide Talk
Unlimited International Text

I can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling imessages on and off.

Re: texting not working

LitlLdy — Mon, 05 Jun 2023 01:25:59 GMT

@Rocco2 , please reset network settings & reboot your iPhone then try again.

Also, have you updated your iPhone to the latest update 16.5?

Edit: Are you able to call out & receive calls? If your data working?

Re: texting not working

Handy1 — Mon, 05 Jun 2023 01:25:13 GMT

@Rocco2 You may need support to do a reset on your account

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: texting not working

Rocco2 — Mon, 05 Jun 2023 01:27:33 GMT

Thanks - I've tried resetting network, and have updated my iPhone to the latest, can receive calls and data is working.

Re: texting not working

Rocco2 — Mon, 05 Jun 2023 01:28:00 GMT

Thanks, I'm going to try sending a private message to a CS agent

Re: texting not working

Handy1 — Mon, 05 Jun 2023 01:53:29 GMT

@Rocco2 If you turn off face time and iMessage , then go to setting general >shut down will be in blue lettering .. wait 5 mins turn phone back on then go turn face time back on and iMessage back on it’s should verify you number again with a check mark .. and you should be good

Re: texting not working

Rocco2 — Mon, 05 Jun 2023 04:32:34 GMT

Thanks, I tried it but it doesn't work - will see if the CS agent can help.