topic Re: @CS_Agent, porting from Koodo doesn't work in Get Support

@CS_Agent, porting from Koodo doesn't work

James5542478 — Sun, 11 Jun 2023 15:29:27 GMT

Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.

My IMEI number also wasn't recognized.

Submitting a ticket didn't work (the page was broken).

I saw some advice to activate a new number and then put in a request to @CS_Agent to help with porting the Koodo number.

Now I'm paying for two numbers.

Help?

Re: @CS_Agent, porting from Koodo doesn't work

Handy1 — Mon, 05 Jun 2023 01:27:37 GMT

@James5542478 If it’s Koodo pre paid you need to activate first then get support to help port number over … if it Koodo post paid you should be able to do it on you my account

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: @CS_Agent, porting from Koodo doesn't work

LitlLdy — Mon, 05 Jun 2023 01:35:14 GMT

@James5542478 , when trying to submit a support ticket through the virtual assistant/chatbot please use a browser in private/incognito mode (preferably on a computer/laptop).

When porting your number over you use your current providers (Koodo) account number not the IMEI of your phone otherwise there’s usually issues! Sorry!

You can Click here to submit a ticket↗ through the virtual assistant. “This method uses the ticketing system for a faster response time”. Use a browser in private/incognito mode (preferably on a computer). This works for me as of tonight!

Alternatively, You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 “This method takes longer to receive a response back”.

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: @CS_Agent, porting from Koodo doesn't work

Handy1 — Mon, 05 Jun 2023 01:40:45 GMT

@James5542478 if your Koodo post paid , there’s a number for live support that can re start the port request .. will send you private message just in case

Re: @CS_Agent, porting from Koodo doesn't work

J_PM — Tue, 06 Jun 2023 18:32:45 GMT

@James5542478 Thanks for sharing with Community. Customers who are specifically porting in from Koodo will need to contact our Customer Support team to assist with the process.