topic Re: Non-Android Phone Setup in Get Support

Non-Android Phone Setup

sacked — Mon, 05 Jun 2023 00:48:44 GMT

I dont have an Android phone, is there a means to setup the plan without one?

It only indicated the requirement after I'd already paid.

Handy1 — Mon, 05 Jun 2023 00:50:21 GMT

@sacked Yea can use a apple iPhone instead

sacked — Mon, 05 Jun 2023 00:55:40 GMT

I dont have an iPhone either. I'm using a Pinetime smartphone with no access to Google or Apple products.

Handy1 — Mon, 05 Jun 2023 00:57:14 GMT

Phone / check for use on pm

LitlLdy — Mon, 05 Jun 2023 01:03:37 GMT

Please send a CS_Agent a message & see what can be done. If you are told your device can not be used here I would think they would refund your money.

To contact a Customer Support Agent, there are 2 methods:

You can Click here to submit a ticket↗ through the virtual assistant. “This method uses the ticketing system for a faster response time”.

Alternatively, You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 “This method takes longer to receive a response back”.

Customer Support Agents are available from:

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

BKNS27 — Mon, 05 Jun 2023 01:06:15 GMT

All you need to do is to active your SIM then you can put it in any UNLOCKED or non-BLACKLISTED iPhone or Android phones.

To check if phone is Blacklisted/Lost/Stolen enter the IMEI of the phone:

sacked — Mon, 05 Jun 2023 01:06:34 GMT

Thank you, I will try for a refund before the sim ships. Cheers.

dust2dust — Mon, 05 Jun 2023 01:20:13 GMT

Pinetime? Or Pinephone? Pinetime doesn't appear to be a cell watch. Pinephone seems very light on specific specs. Need more info.