topic @CS_Agent in Get Support

@CS_Agent

HallowGreen — Mon, 05 Jun 2023 01:02:10 GMT

Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

Re: @CS_Agent

Handy1 — Mon, 05 Jun 2023 01:05:24 GMT

@HallowGreen First try rebooting the phone and or reset net work settings , if that doesn’t work contact support to fix

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: @CS_Agent

LitlLdy — Mon, 05 Jun 2023 01:07:24 GMT

@HallowGreen wrote:
Need help with activating the E-Sim for my phone. The number successfully transferred, but the sim was not. How can this be fixed?

@HallowGreen , please send a message to CS_Agent so it can be fixed for you.

To contact a Customer Support Agent, there are 2 methods:

You can Click here to submit a ticket↗ through the virtual assistant. “This method uses the ticketing system for a faster response time”.

Alternatively, You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 “This method takes longer to receive a response back”.

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).