topic Re: PM app, anywhere I can log out? I have 3 accounts in Get Support

PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 05:00:55 GMT

it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my 4th family member PM any more. no way I can handle that.

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 00:32:17 GMT

@yack At Bottom of page when your in the app button says MORE tap it and log out

add typo

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:33:32 GMT

not working stuck with old even you used new email

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 00:28:01 GMT

@yack No worries , we all getting used to the new layout

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:29:37 GMT

but very slow app... and the browser

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:32:52 GMT

i took it back, sorry bro, i logged out and logged in with other account, no,, it is stuck with the first one. why...

Re: PM app, anywhere I can log out? I have 3 accounts

LitlLdy — Mon, 05 Jun 2023 00:35:17 GMT

@yack wrote:
i took it back, sorry bro, i logged out and logged in with other account, no,, it is stuck with the first one. why...

@yack , did you save the 1st one as trusted device? If so that’s likely why! 😕

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:35:22 GMT

it stuck with the old , after i logged out and log in with new email. why.. i spend too much time on PM, not worth it,crying

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:36:19 GMT

i did, i have to other than killed by another user hahah

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 00:40:39 GMT

@yack I think @LitlLdy correct when saying about the trusted device part messing it up .. is it not possible to put the app on each phone you have an account for .. and manage it that way

Re: PM app, anywhere I can log out? I have 3 accounts

LitlLdy — Mon, 05 Jun 2023 00:49:55 GMT

@Handy1 wrote:
@yack I think @LitlLdy correct when saying about the trusted device part messing it up .. is it not possible to put the app on each phone you have an account for .. and manage it that way

@Handy1 , otherwise @yack would still need to get the 2FA code from that person to be authorized to login!

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 00:54:49 GMT

@LitlLdy @yack If you update the other accounts ever safe ID with your number then . The codes will be sent to you number to sign in for 2FA

it’s what I do

add none of my PM lines get the codes just me Telus line does and can manage the accounts that way .. I also prefer web browser over app

Re: PM app, anywhere I can log out? I have 3 accounts

LitlLdy — Mon, 05 Jun 2023 00:53:52 GMT

@Handy1 wrote:
@LitlLdy @yack If you update the other accounts ever safe ID with your number then . The codes will be sent to you number to sign in for 2FA
it’s what I do

@Handy1 , I saw that posted before but wasn’t sure how it worked so I can’t suggest what I haven’t done! Thank you for stating it here. 🙂

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 00:58:28 GMT

where is my profile using incognito mode, boy

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 01:00:54 GMT

hi, is it under profile ,change your phone number?

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 01:03:29 GMT

they are kids, i pay and manage them. it is possilbe yes or no, thanks

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 01:04:04 GMT

@yack yes profile tab in top of my pic you see it says manage ever safe tap that you can change the number and email there

Change # on profile tabs

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 01:09:12 GMT

how come i dont have the left bottom box like yours, i can see a change phone number under manage eversafe id, but iam afraid to change it, i thought i really will change the number

Re: PM app, anywhere I can log out? I have 3 accounts

Handy1 — Mon, 05 Jun 2023 01:12:45 GMT

@yack Bottom pic is to change phone number on the account … the number in the manage ever safe is the number that will receive the codes

don’t lay any attention to bottom pic , just go to manage ever safe ID and change it the number there to the number you want to receive the codes

Re: PM app, anywhere I can log out? I have 3 accounts

yack — Mon, 05 Jun 2023 01:13:44 GMT

so go manage eversafe area and change phone to mine, it wont mess up the real number right.thanks