topic Re: Reset phone, accidentally deleted esim in Get Support

Reset phone, accidentally deleted esim

Keillerus2 — Sun, 04 Jun 2023 21:39:44 GMT

Rest my phone, and accidentally reset the esim info. Had to create a new user ID on the community as I don't have access for the two step verification

Re: Reset phone, accidentally deleted esim

Handy1 — Sun, 04 Jun 2023 21:44:07 GMT

@Keillerus2 please

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Add seems like you also been affect by this thread also

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

bravo the post and support will work with you . And let support know what happened with your community account when you reach out about the esim

Re: Reset phone, accidentally deleted esim

Keillerus2 — Sun, 04 Jun 2023 21:43:34 GMT

OK, I will do thanks.

Re: Reset phone, accidentally deleted esim

LitlLdy — Sun, 04 Jun 2023 23:05:02 GMT

@Keillerus2 wrote:
Rest my phone, and accidentally reset the esim info. Had to create a new user ID on the community as I don't have access for the two step verification

@Keillerus2 ,

You can submit a ticket through the virtual assistant. “This method uses the ticketing system for a faster response time”.

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: Reset phone, accidentally deleted esim

hTideGnow — Sun, 04 Jun 2023 23:22:45 GMT

HI @Keillerus2 you reset phone and deleted eSIM, it could be a problem. I think at this time, eSIM can only be setup during new activation, changing phone or phone reset, you cannot get another QR code to re-setup the esim. You might need to change to physical sim. But please submit a ticket to CS agent to confirm

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset phone, accidentally deleted esim

Keillerus2 — Mon, 05 Jun 2023 00:02:06 GMT

Yeah, that is what I have to do. Just got them to remove my CC from file, not going to spend more money on buying a simcard.

Re: Reset phone, accidentally deleted esim

hTideGnow — Mon, 05 Jun 2023 00:12:36 GMT

@Keillerus2 wrote:
Yeah, that is what I have to do. Just got them to remove my CC from file, not going to spend more money on buying a simcard.

HI @Keillerus2 remove CC? so, you are leaving?

ask them to pay you back the cost of the physical sim

Re: Reset phone, accidentally deleted esim

LitlLdy — Mon, 05 Jun 2023 00:21:18 GMT

@Keillerus2 , please try @hTideGnow suggestion 1st before leaving! The eSIM was deleted by mistake. Ask to speak to a Senior CS_Agent then ask.

Edit: This has taught me that I no longer want an eSIM! Seems unfair to be penalized for an honest mistake! 😟

Re: Reset phone, accidentally deleted esim

troubleshooter1 — Sat, 20 Jan 2024 04:06:55 GMT

What if my phone just got erased and I want to use the same phone. Can they do KYC or something and send me a QR code to activate my esim?

Re: Reset phone, accidentally deleted esim

Handy1 — Sat, 20 Jan 2024 04:09:30 GMT

@troubleshooter1 You would need to rebuy another eSIM from the app . It’s why I prefer physical SIM card no need to rebuy in that case or to change devices

Re: Reset phone, accidentally deleted esim

troubleshooter1 — Sat, 20 Jan 2024 04:11:44 GMT

What about the 2fa that i have backup with it. I think apple just screwed me big time with their stupid cloud system too

Re: Reset phone, accidentally deleted esim

Handy1 — Sat, 20 Jan 2024 04:16:46 GMT

@troubleshooter1 2FA for logging into PM or do for Apple ? With PM do you see option data “didn’t get code “ tap it and it may give you option to get code sent to email instead . As for Apple you can call them and start the process of account recovery to log into your Apple ID

Re: Reset phone, accidentally deleted esim

troubleshooter1 — Tue, 23 Jan 2024 03:22:42 GMT

admin pls msg me