topic Re: @CS_Agent in Get Support

@CS_Agent

Sara84 — Sun, 04 Jun 2023 23:21:01 GMT

Hi,

I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?

Thanks,

Sara

Re: @CS_Agent

Sara84 — Sun, 04 Jun 2023 22:41:50 GMT

..also I kept getting an error message when trying to submit a ticket about this.

Re: @CS_Agent

Handy1 — Sun, 04 Jun 2023 22:42:22 GMT

@Sara84 It’s highly unlikely , but if the number originated from the Telus family there’s a slight chance best of luck reach out to support to ask

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: @CS_Agent

Hollister — Sun, 04 Jun 2023 22:43:39 GMT

@Sara84

Have you tried calling that number to see if someone else has it?

Re: @CS_Agent

Handy1 — Sun, 04 Jun 2023 22:51:18 GMT

@Sara84 If you can’t get it back , you should know you can change your number 4x in a 30 day cycle in your my account

Change # on profile tabs

And you can search thru different available numbers

Re: @CS_Agent

Sara84 — Sun, 04 Jun 2023 22:59:39 GMT

Thank you, I'll look into this 🙂

Re: @CS_Agent

Sara84 — Sun, 04 Jun 2023 23:00:11 GMT

Good idea, I'm going to try! Thanks

Re: @CS_Agent

softech — Sun, 04 Jun 2023 23:02:43 GMT

@Sara84 one thing to note. if the number you want to get back was originally from another provider and you just ported into PM, then PM support would not be able to assign you back the number. The number would have been back to the original provider where you got it from in the beginning.

However, if the number you want back was from PM/Koodo/Telus originally, then there is a slight chance you can get it back, given that no one has taken it yet

Re: @CS_Agent

Sara84 — Sun, 04 Jun 2023 23:07:19 GMT

Thank you.

Its a public mobile number as it was one offered to me when I registered my last SIM card.

I just called it and it said number not in service so I'm hoping its up for grabs.

Thanks for you help.

Sara