topic Re: My usim doesn’t work in Get Support

My usim doesn’t work

Kimmis — Sun, 04 Jun 2023 21:55:17 GMT

I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company

Re: My usim doesn’t work

Handy1 — Sun, 04 Jun 2023 21:56:56 GMT

@Kimmis

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: My usim doesn’t work

computergeek541 — Sun, 04 Jun 2023 21:57:29 GMT

@Kimmis wrote:
I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company

Do you mean that your Self Serve account is locked? For now, payment can be made by purchasing a payment voucher from some conveniene stores and gas stations. The payment can then be added to your account by dialing 611 from your clel phone.

Re: My usim doesn’t work

softech — Sun, 04 Jun 2023 21:57:59 GMT

@Kimmis can you login My Account?

or you have your 4 digits Account pin, if so, use *611 to pay

you can also buy voucher form SDM/711/shell and load it using *611

Re: My usim doesn’t work

Kimmis — Sun, 04 Jun 2023 21:59:22 GMT

I don’t have a 4 digits Account pin

Re: My usim doesn’t work

dust2dust — Sun, 04 Jun 2023 22:02:59 GMT

Vouchers don't need the account pin. You can buy them in lots of stores and online. Another method is the real time payments option in a few stores.

What recording do you get when you dial 611? Or even 1-855-4pu-blic from another phone and enter your phone number.

Re: My usim doesn’t work

LitlLdy — Sun, 04 Jun 2023 23:26:32 GMT

@Kimmis wrote:
I can’t use my number. It’s locked. I can’t pay my plan. I can’t do nothing. I need to use my number sasp. Otherwise, I will change company

@Kimmis , Please submit a support ticket to get a CS_Agent to help you with this!

You can select Click here to submit a ticket↗ !

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).