Trouble transfering number and activating esim

maplemahem — Sun, 04 Jun 2023 19:57:59 GMT

I tried activating an Esim and it gave me a notification saying it didn't work. On top of this, I messed up my number transfer because I put in the wrong number for MEID. I got a text saying someone would contact me 'shortly'. It's been almost 2 hours. What should I do about this?

Re: Trouble transfering number and activating esim

softech — Sun, 04 Jun 2023 20:01:41 GMT

@maplemahem

At which point you got to? did you get the QR code and did you install the eSIM profile? If you got pass there, then try a device reboot first.

If still does not work, try to Reset All networks

if issue persists, please open a ticket with Support via Private message for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

for portong, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Trouble transfering number and activating esim in Get Support

Trouble transfering number and activating esim

Re: Trouble transfering number and activating esim