topic Re: Need to confirm identity by email in Get Support

Need to confirm identity by email

mhofmannskied — Sun, 04 Jun 2023 19:31:35 GMT

My wife is out of the country and so her Canadian phone number does not work. She is trying to login to her PM account but it is not giving her the option of sending code by email, she tried clicking "Resend code", it did not give the option of send email. Is there any way to get eversafe to send an email?

Re: Need to confirm identity by email

softech — Sun, 04 Jun 2023 19:35:49 GMT

@mhofmannskied

PM just changed to a new EverSafe login system and you need to complete the setup

Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need to confirm identity by email

mhofmannskied — Sun, 04 Jun 2023 19:49:10 GMT

Reset password worked, that gave send email as an option.
Thanks

Re: Need to confirm identity by email

dust2dust — Sun, 04 Jun 2023 21:59:04 GMT

@softech wrote:
@mhofmannskied
PM just changed to a new EverSafe login system and you need to complete the setup
Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
Private message CS agent at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

This is outstanding.

It's making me think that I might have been fiddling with changing passwords on that first day along with all the other fiddling on getting one account set up.