topic Re: phone service in Get Support

phone service

ormyboy — Sun, 04 Jun 2023 18:42:28 GMT

cant make or receive calls, subscription is current

Re: phone service

Handy1 — Sun, 04 Jun 2023 18:44:01 GMT

@ormyboy Try rebooting the phone or reset networks settings .. if you just activated and no service contact support to reset your account (sim)

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: phone service

DennyCrane — Sun, 04 Jun 2023 18:45:10 GMT

More details needed. Are you a new customer or existing and this is a new problem? Does texting and/or data work? Have you tried resetting your phone? Do you have an active network connection? Are you in Canada? Have you logged into your account to ensure it's active?

Re: phone service

softech — Sun, 04 Jun 2023 18:47:03 GMT

@ormyboy if you don't mind , check My Account using Incognito mode once again just in case you were reading cached page

if status active, confirm if data works, try reboot the phone

try in different area in case it 8s local network issue

if you have another phone, test the PM sim there. It will force a sim provisioning and could resolve the issue

Re: phone service

ormyboy — Sun, 04 Jun 2023 18:47:36 GMT

existing customer, new problem. Account is active, tried all the suggested solutions, no luck

Re: phone service

DennyCrane — Sun, 04 Jun 2023 18:49:19 GMT

Do you have your network connection set to automatic? What network are you connected to (5g, 4g, 3g)? Do you know if your device and account are VoLTE enabled?

Re: phone service

HALIMACS — Sun, 04 Jun 2023 18:51:07 GMT

@ormyboy

Are you physically in a location where you were always previously able to make and receive calls?

What do you hear when you dial 611 (try that, it may work...)

Can you still text in and out (SMS, not iMessage or any other RCS type service...)

Re: phone service

BKNS27 — Sun, 04 Jun 2023 21:35:10 GMT

@ormyboy

Did you just port your number to PM recently?

Did you reply to the text confirming you are porting over to PM?