topic Re: Changed Provider and I can't access my profile to cancel auto-payment option in Get Support

Changed Provider and I can't access my profile to cancel auto-payment option

DP123 — Sun, 04 Jun 2023 18:31:51 GMT

Hi everyone,

I changed provider yesterday and I have to cancel the auto-payment option. I am not able to access my Public Mobile profile to do so and I cannot speak with anyone over the phone.

How can I make sure the auto-payment option has been cancelled?

Thanks

Re: Changed Provider and I can't access my profile to cancel auto-payment option

Handy1 — Sun, 04 Jun 2023 18:35:04 GMT

@DP123 Once you ported your number out . It automatically closes your PM account . Hence not being able to sign in .. you won’t be charged again

Add , but you can confirm with support . To remove credit card info right away

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Changed Provider and I can't access my profile to cancel auto-payment option

softech — Sun, 04 Jun 2023 18:36:05 GMT

@DP123 that is normal. Once number is ported, Account will be closed permanently and you don't have to worry about the payment. just keep an eye on the CC

Re: Changed Provider and I can't access my profile to cancel auto-payment option

DP123 — Sun, 04 Jun 2023 18:41:02 GMT

Thanks for the quick reply. I sent a private message to remove credit card info as suggested by Handy1 and I'll keep an eye on my cc.

Thanks again

Re: Changed Provider and I can't access my profile to cancel auto-payment option

DP123 — Sun, 04 Jun 2023 18:41:32 GMT

Thanks for the reply.

I sent a private message as you suggested.

Thanks again for the help!

Re: Changed Provider and I can't access my profile to cancel auto-payment option

DennyCrane — Sun, 04 Jun 2023 18:47:37 GMT

There's no need to remove credit card info if you ported the number out. The account is automatically closed and no more auto pay will occur.