topic Re: Account transfer timed out in Get Support

Account transfer timed out

Rspellz21 — Sun, 11 Jun 2023 15:30:23 GMT

I missed the 90 minute window to authorize the transfer. Called other provider and they're standing @CS_Agenthow can in re-start the transfer process?

Re: Account transfer timed out

Handy1 — Sun, 04 Jun 2023 17:56:38 GMT

@Rspellz21 Will send you number for live support to get fixed

Re: Account transfer timed out

Rspellz21 — Sun, 04 Jun 2023 17:57:41 GMT

Thanks!

Re: Account transfer timed out

Handy1 — Sun, 04 Jun 2023 17:57:56 GMT

@Rspellz21 Sent private message , please check community inbox

Re: Account transfer timed out

softech — Sun, 04 Jun 2023 17:59:29 GMT

@Rspellz21

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Account transfer timed out

Rspellz21 — Sun, 04 Jun 2023 18:09:26 GMT

Thanks. Followed all steps, but got a message to call back during regular business hours. Then it hung up.

Re: Account transfer timed out

softech — Sun, 04 Jun 2023 18:17:45 GMT

@Rspellz21 I just called now, enter wrong number twice and ingot transfer to support. Maybe try calling again