topic Data not working. in Get Support

Data not working.

Jawna — Sun, 04 Jun 2023 22:30:39 GMT

my data hasn’t worked for weeks. I can’t submit a ticket. I’ve spent hours trying to resolve this. Signing into get help is so arduous.

Re: Data not working.

Handy1 — Sun, 04 Jun 2023 17:01:30 GMT

@Jawna Please remove personal info this is public forum

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Re: Data not working.

hairbag1 — Sun, 04 Jun 2023 17:05:14 GMT

@Jawna

not much we can do here in the Community Forum. Here's a link to send a private message to CSA for their help.

Let them know exactly how you feel about new log-in process too.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck.

Re: Data not working.

softech — Sun, 04 Jun 2023 17:05:29 GMT

@Jawna first, if you need to open ticket, message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

but check this first

check My Account using Incognito mode and check if you used up the data
check if your phone has data limit enabled, doable it
try Reset all networks on your phone
try your sim in another phone

Re: Data not working.

dust2dust — Sun, 04 Jun 2023 17:38:34 GMT

Has it ever worked here? Along with the ideas suggested above, check the APN settings. Or provide us some images of what you have. And of course you turned on cell data right?

Re: Data not working.

BKNS27 — Sun, 04 Jun 2023 21:58:41 GMT

@Jawna

Did you login to account and check your current data usage?

Why not 1 year of free subscription?😜

Re: Data not working.

Jawna — Sun, 04 Jun 2023 22:25:54 GMT

Thanks. I thought I was sending private message. Do you know how I remove that post?

Re: Data not working.

Handy1 — Sun, 04 Jun 2023 22:27:17 GMT

@Jawna Yes hit the arrow by the time stamp in the post . And edit it

Re: Data not working.

softech — Sun, 04 Jun 2023 22:29:12 GMT

@Jawna click the down arrow on the top right of your post and select Edit Message

Re: Data not working.

Jawna — Sun, 04 Jun 2023 22:31:31 GMT

Thank you. That link worked to send message.