topic Re: Activation failure in Get Support

Activation failure

liuchentan — Tue, 04 Jan 2022 20:09:20 GMT

I recieved this message when trying to activate:
- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance.

But I got confirmation emails to my email, I cannot log into my self serve account. It seems like the email & phone number are not recognized. I can see that I am connected to PM when I put my sim into the phone, but I keep receiving a text saying text is not enabled, although I selected that in the activation phase. I need to have self serve ASAP because I need to port my Koodo number to PM urgently.

Can someone help me look into this please? I sent an email asking for help but no response, and this was Saturday.

Thanks

Re: Activation failure

Luddite — Tue, 30 Aug 2016 19:38:40 GMT

You will need assistance from a moderator; @Shazia_K or @Mary_M.

You will need to send them some information by private message. If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating.

I'm sure they will be with you within 24 hours.

Good luck.

Re: Activation failure

Mary_M — Tue, 30 Aug 2016 20:24:23 GMT

Hey @liuchentan

Sorry to hear that you received an error message during your activation. I can look into it and complete it for you, but I'll need some additional information.

If you still need assistance, please send me by private message your:

-SIM card #

-your name

-address

-email address

-alternate number

-if you want to port, or a new number

if it is a port, I'll need the phone # and account # associated.

Looking forward to your reply 🙂

Mary

Re: Activation failure

liuchentan — Tue, 30 Aug 2016 23:36:44 GMT

Thank you!

Re: Activation failure

liuchentan — Tue, 30 Aug 2016 23:37:00 GMT

I have sent you an message.

Thank you!