topic Re: @CS_Agent, Double Charge in Get Support

@CS_Agent, Double Charge

BooMcGoober — Sun, 04 Jun 2023 15:29:36 GMT

@CS_Agent, I was double charged on 05/30/2023. I am not super impressed with the website as the ticket submission forum is a waste of time and no matter how far you get through the process, it encounters an error either trying to open the ticket or submit it.

Re: @CS_Agent, Double Charge

HALIMACS — Sun, 04 Jun 2023 15:32:29 GMT

To be sure, @BooMcGoober

Is the 'extra' charge sitting in your available funds (which you can check on self-serve) or perhaps just a 'pending' charge on your credit card which may not settle to an authorized one.

Check first before proceeding.

Re: @CS_Agent, Double Charge

softech — Sun, 04 Jun 2023 15:32:48 GMT

@BooMcGoober please check with the CC and confirm if one of them just a pending charge.

if both are real charges, please open ticket with support by messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent, Double Charge

Handy1 — Sun, 04 Jun 2023 15:34:36 GMT

@BooMcGoober Check credit card is one charge pending and the other is posted ? If so the pending one should drop off , if not contact support for credit

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.