topic Re: Extreme Lag Time in Get Support

Extreme Lag Time

222kavitaag — Sun, 04 Jun 2023 13:49:25 GMT

Is anyone facing extreme lag time in loading of the website and typing?

Re: Extreme Lag Time

softech — Sun, 04 Jun 2023 13:52:32 GMT

@222kavitaag

On community? I am ok

which browser you are using?? try a different one

Re: Extreme Lag Time

Handy1 — Sun, 04 Jun 2023 13:52:59 GMT

@222kavitaag Not on my end , no

Re: Extreme Lag Time

222kavitaag — Sun, 04 Jun 2023 14:12:01 GMT

I am using Chrome. I tried filling in a new ticket, and it took a couple of trials to load the page and type in my request.

Re: Extreme Lag Time

softech — Sun, 04 Jun 2023 14:13:23 GMT

@222kavitaag to open ticket with support, please private message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

And this ticket is about the webiste lag or something else? If it is about something else, mind to share and see if we can help?

Re: Extreme Lag Time

222kavitaag — Sun, 04 Jun 2023 14:43:31 GMT

I had order a sim card on May 21, but have not received it yet. Unable to track it either. Order number - 344852.

Re: Extreme Lag Time

Handy1 — Sun, 04 Jun 2023 14:44:19 GMT

@222kavitaag

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

while your already here and logged in the community

you can send a private message To CS_Agents by clicking >>>>>>>>here.

Get support by starting a conversation with virtual Chat box >>>>>>. Click here