topic Mistaken add on in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993345#M690714 <P>Accidentally put US roaming add on&nbsp;</P><P>how do I cancel it</P> Sun, 04 Jun 2023 02:23:28 GMT Brian1976 2023-06-04T02:23:28Z Mistaken add on https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993345#M690714 <P>Accidentally put US roaming add on&nbsp;</P><P>how do I cancel it</P> Sun, 04 Jun 2023 02:23:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993345#M690714 Brian1976 2023-06-04T02:23:28Z Re: Mistaken add on https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993346#M690715 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/293666">@Brian1976</a>&nbsp; Message support and just explain what happened , there usually pretty good about reversing it&nbsp;</P><UL><LI><SPAN class="">Getting support / submit ticket</SPAN></LI></UL><P class=""><SPAN class="">&nbsp;</SPAN></P><UL><LI><SPAN class="">Get support by starting a conversation with virtual Chat box &gt;&gt;&gt;&gt;&gt;&gt;. Click <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener"><SPAN class="">here</SPAN></A>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN></LI></UL><P class=""><SPAN class="">&nbsp; </SPAN></P> Sun, 04 Jun 2023 02:26:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993346#M690715 Handy1 2023-06-04T02:26:41Z Re: Mistaken add on https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993358#M690726 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/293666">@Brian1976</a>&nbsp;</P><P>PM is a prepaid provider and do not provide refund</P><P>However, if it is an honest mistake, PM usually can help to reverse the transaction, please message them and discuss with support:</P><DIV class=""><DIV class=""><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></DIV></DIV><DIV class=""><DIV class=""><EM>**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</EM></DIV></DIV> Sun, 04 Jun 2023 02:51:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Mistaken-add-on/m-p/993358#M690726 softech 2023-06-04T02:51:36Z