topic Re: Renewing a Plan Early in Get Support

Renewing a Plan Early

TopherC — Sat, 03 Jun 2023 19:02:45 GMT

Used up all my data, and have a week left before renewal date. I remember I was able to renew my plan early, but cannot seem to find that option now. Is there a way around this? My renewal plan is the $39 special, which isnt offered anymore so I can't go through the new subscription way without losing my existing plan.

Re: Renewing a Plan Early

Handy1 — Sat, 03 Jun 2023 19:04:31 GMT

@TopherC

Early renewal

assuming at least that your current plan is still one that is offered . If you go into your Self Serve account and schedule a plan change to a different plan, the Self Serve page will then alllow you to select your current plan as an immediate plan change if you go back to change your plan again…otherwise if your existing plan is not there you will need supports help with this

Getting support / submit ticket

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Re: Renewing a Plan Early

esjliv — Sat, 03 Jun 2023 19:06:48 GMT

@TopherC unless something changed that I am not aware of, I don't believe you can renew the same plan early, so either purchase a data addon or contact CSA to get the plan renewed early for you.

Note, that you do not get any funds already paid in this cycle, no prorating. Nor, do you get your rewards applied on a plan that is renewed before your regular scheduled renewal date.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Renewing a Plan Early

hairbag1 — Sat, 03 Jun 2023 19:19:15 GMT

@esjliv

I just tested to see if I could renew current plan right away and...whadya' know...it is selectable !

Things change around here from one day to the next. Used to be a CSA was req'd to renew current plan immediately. 😬

Re: Renewing a Plan Early

esjliv — Sat, 03 Jun 2023 19:35:46 GMT

@hairbag1 wrote:
@esjliv
I just tested to see if I could renew current plan right away and...whadya' know...it is selectable !
Things change around here from one day to the next. Used to be a CSA was req'd to renew current plan immediately. 😬

@hairbag1 - ooooh 🙂

Did you go so far as to hit the "Change Now"? I am afraid to. LOL

Re: Renewing a Plan Early

softech — Sat, 03 Jun 2023 19:37:41 GMT

@hairbag1 you forgot one important step.. CLICK on it ,,🤣

Re: Renewing a Plan Early

golfball — Sat, 03 Jun 2023 20:07:37 GMT

The $39 20GB plan is still available. It just doesn't show up for you because it's selected for your scheduled plan change.

Re: Renewing a Plan Early

dabr — Sat, 03 Jun 2023 20:24:54 GMT

I believe this workaround (temporarily select Change at Renewal) has been available for several months now, or since the update to the account last summer.

Re: Renewing a Plan Early

Handy1 — Sat, 03 Jun 2023 20:26:23 GMT

@dabr It has you and I discussed this not long after I joined community

Re: Renewing a Plan Early

dabr — Sat, 03 Jun 2023 20:29:19 GMT

@Handy1 Ohh, yes, of course, now I remember there was a discussion about this in an old thread..

Re: Renewing a Plan Early

Handy1 — Sat, 03 Jun 2023 20:31:58 GMT

@dabr Yes it would be archived somewhere , you asked me to up date if it worked , and I forgot to do that… but yea it works so this is my feedback LOL

Re: Renewing a Plan Early

dabr — Sun, 04 Jun 2023 02:14:06 GMT

@Handy1 Just as an FYI for everyone regarding being able to change to the same plan early, it seems we don't even need to select Change Plan (Subscription) after selecting Subscriptions/Add-ons any longer, instead can click the Change Subscription link top right of the overview page and all the plan offerings become available. So one less step from selecting Subscriptions/Add-ons tab. Not a big deal but thought it was interesting..

Re: Renewing a Plan Early

Handy1 — Sun, 04 Jun 2023 02:16:36 GMT

@dabr Good to know , thank you for sharing.

Re: Renewing a Plan Early

computergeek541 — Sun, 04 Jun 2023 05:06:59 GMT

@hairbag1 wrote:
@esjliv
I just tested to see if I could renew current plan right away and...whadya' know...it is selectable !
Things change around here from one day to the next. Used to be a CSA was req'd to renew current plan immediately. 😬

I'm not so sure if that actually changed or if that members didn't know about this previously. I noiticed this Self Serve account behavior quite a while a ago and reported this to the Community, but I wasn't going to actually go through with a plan change that I wish to proceed with.

Re: Renewing a Plan Early

Moon3 — Mon, 30 Jun 2025 21:01:32 GMT

I guess the rules have changed? I am unable to renew my daughter's plan early (plan is no longer offered)

Re: Renewing a Plan Early

hTideGnow — Mon, 30 Jun 2025 21:03:44 GMT

hi @Moon3

no change to the rule about early renewal

you don't renewal the plan early yourself, but you need to ask PM support agent and they will renew it early for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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