topic Re: Lost sim card in Get Support

Lost sim card

Shaa — Sat, 03 Jun 2023 19:00:59 GMT

Greetings,

I have lost my SIM card and I would like to get a new one with the same number. It has been very difficult to reach you. It has been very difficult to get to my account. I sign in but I am blocked by double authentication. It sends me another code to my phone which I lost. Please help me to get to my account and get the same number

Re: Lost sim card

Handy1 — Sat, 03 Jun 2023 19:03:21 GMT

@Shaa Get a new SIM card and do this

SIM SWAPPING profile tabs

Or get support to help yo swap sim number

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here

Re: Lost sim card

hairbag1 — Sat, 03 Jun 2023 19:08:55 GMT

@Shaa

updated with newest info..

Re: Lost sim card

softech — Sat, 03 Jun 2023 19:05:28 GMT

@Shaa

get a Public Mobile sim card from

local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability )
Amazon.ca:
https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then login My Account, go to Profile page, click on the pencil beside the SIM card number and change sim card there

Re: Lost sim card

esjliv — Sat, 03 Jun 2023 19:17:30 GMT

@Shaa - we are all customers and members here like you on the forum.

To reach Public Mobile employees, you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support' to get two methods to Contact a Customer Support Agent (CSA) with Public Mobile.

Re: Lost sim card

Shaa — Sun, 04 Jun 2023 05:12:10 GMT

Please send me my account number to my e mail xxxxxxxxxxxxxxxxxxxxxxxxxx

Kind regards,

Sabra

Re: Lost sim card

Handy1 — Sat, 03 Jun 2023 19:59:56 GMT

@Shaa This sis public forum please remove your personal info ,, you can find your account number in your my account , or get support to get it for you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box >>>>>>. Click here